Warranty instructions― Product warranty instructions

♦BIOSTAR VIP Care extended warranty guarantees the safety and quality of your product. This service also provides you time-saving and cost-effective solutions.

VIP Care extended warranty is a global warranty service provided by BIOSTAR. All new BIOSTAR products come with a warranty that cover repairs for a certain period of time . BIOSTAR VIP Care extended warranty provides similar coverage beyond the time limits. In general, electronic products are stable under normal usage.However, longterm use of the electronic products may cause failure to function. BIOSTAR VIP Care extended warranty is all about peace of mind. We offer great value extended warranty services, not only extend the warranty on your products from the  up to 5 years, but also provide with quality technical support to clients. Additionally, the labor, repair and maintenance are free of cost. Enjoy BIOSTAR VIP Care without paying for it.

1. Some malfunctions are caused by improper installation, operation, cleaning, maintenance or accidental, physical damage or abuse, neglect, misuse or unauthorized modification or maintenance by anyone other than BIOSTAR Authorized Service Center.

2.The serial number has been altered, defaced or removed.

3.The losses suffered by viruses, bugs or using pirated software.

4.There are no damages beyond normal wear and tear.

5.The causes of a failure occur because of extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, or other external causes.

6.The damage caused by use of parts, components or the equipment not meeting the qualified suppliers list (QVL) on BIOSTAR Official Website.

7.BIOSTAR reserves the right to change these terms and conditions at any time without prior notice.

8.The right of warranty is not transferred when the PID has been registered.
• Must register on the BIOSTAR VIP Care Website and enter a serial number. The conditions will be enabled upon completion.
1. Check the list for the models

2. Registration rules

  2-1. Submit registration within 1 month from date of purchase

  2-2. Submit registration before the Registration Deadline

3. Provide valid proof of purchase with date of purchase

4. Please input the date of purchase when you register your product for extended warranty.


• The warranty does not cover software, batteries, peripheral devices (such as mouse, keyboards or transformers etc.) and freebies.

biostar ("us", "we", or "our") operates the www.biostar.com.tw website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.biostar.com.tw

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • Country
  • First name and last name
  • Telephone
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

biostar uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Taiwan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Taiwan and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. biostar will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

biostar may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of biostar
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. 

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Cookies

Cookies are small data files sent to your browser when you visit a site. We use cookies to do the following:

  • Log you in to our services
  • Remember preferences and settings
  • Better understand how people are using our services, and improve and promote those services based on that information

You may opt to disable cookies by clicking on the cookies notice at the top of our website and adjusting the settings in your browser. However if you choose this, some website functionality may be impaired.

How to manage cookies settings

Please note that you can configure cookies settings by accessing the browser you install to accept, block or delete some or all of cookies (for example, third party cookies). In some countries, for the first time you browse Biostar websites, we may put a brief introduction on how we use cookies in a banner placed on the top side of such Biostar websites. You may freely choose to accept or block the above third party cookies through such banner. If you choose to block cookies, you may not be able to use all of the features of Biostar products and services. The functions of cookies settings may vary depending on the type and version of browser you install. We try to list common and widely-used types of browsers as following. You may refer to the following linkage to understand how to control your cookies settings through such browsers (The content in the following linkage is English. For your easier reading, please find the language option in the following linkage to select your preferred language). Also, if you do not use anyone of the following browsers, or the content in the following linkage is removed or not accessible, please visit those browsers’ privacy-related statements or support pages for further information. You may also refer to https://www.aboutcookies.org/ (the content in this linkage is English) which introduces how to manage your cookies settings through various browsers.

>How to control your cookies settings through Google Chrome browser: https://support.google.com/chrome/answer/95647?hl=en

>How to control your cookies settings through Microsoft Internet Explorer browser: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer

>How to control your cookies settings through Mozilla Firefox browser: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

>How to control your cookies settings through Apple Safari browser: https://support.apple.com/kb/PH21411?locale=zh_TW&viewlocale=en_US

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: By visiting this page on our website: https://www.biostar.com.tw/app/en/support/e-support.php

CustomerInduced Damage Sympto
  
•PCB Broken •IC / MOSFET Damage
•PCB Bent •CPU Socket Pin Bent
•PCB Trace Scratched •IC Pin Bent Or Components Damaged
•PCB Burnt •Broken Slot/Connector/Header
•PCB or Components Oxidized •Warranty Sticker
•Components Missing •Repaired By Customer

PCB Broken

•Below Photo As An Example For The Broken PCB
•The Reason Caused Those Damage Is Due To Improper Packing, Falling Or An External Force
•To Avoid This Damage A Packing With a Shielding Bag and Sponge Is Required
                                        

Status

RMA

Warranty

Out Of Warranty

OK  (Not Affected Circuit)

Accept

Free

Reject

NG  (Affected Circuit)

Reject

Reject

Reject

   
 

 
* RMA Center Will Charge USD10 As Labor Cost  And  Respective Transportation Cost



PCB Bent

•The Below Photo As An Example Of  Bent PCB. 
  The Reason Caused  Those Damaged Are Due To Improper Packing Or Incorrect Installation
•The Bent PCB Will Cause The Board Unable To Replace The BGA, IC, Components 
  And Also Will Cause A PCB Trace Damaged
•This Is Considered as Customer Induced Damage 
   And No RMA Are Provided

Status

RMA

Warranty

Out Of Warranty

 PCB Bent Below 5mm

Accept

Free

Reject

PCB Bent Over 5mm

Reject

Reject

Reject

                                                       
                                           •The Burnt Chipset Or IC Are Caused By Unstable Power, Over-Voltage,
                                              Over-Current Or Improper Installation

                                                                                  


 

PCB Trace Scratched
•The Below Photo As An Example Of PCB Trace Scratched
•Those Scratched Are Caused By Incorrect Installation,
  Impact By A Sharp Object Or Overlapping Of Motherboard Without A Sponge

Status

RMA

Warranty

Out Of Warranty

OK (Less Than 3 Line)

Accept

* Charge

Reject

 NG (3 Line And More )

Reject

Reject

Reject

 

 


PCB Burnt

•The Below Photo Show An Example Of Burnt PCB
•The Burnt PCB Are Caused By Unstable Power, Over-Voltage, Over-Current Or Improper          Installations

Status

RMA

Warranty

Out Of Warranty

**One PCB Trace Burnt

Accept

Free

Reject

More Than 1 PCB Trace Burnt

Reject

Reject

Reject


 

                                           
                                 
*If The Burnt PCB Trace Had Affected Another Circuit  RMA Center will Return The Motherboard To The Customer
                                 *Directly Without Any Repair


 

PCB Or Components Oxidized

•The Below Photo Show An Example Of Oxidized PCB and Components
•Those Damaged Are Caused By Humidity Or Weather Condition
 

Status

RMA

Warranty

Out Of Warranty

OK (Oxidized  PCB/Component Under One Year))

Accept

Free

* Charge

 NG (Oxidized Component And Affected PCB)

 Reject

Reject

Reject

 


*  RMA Center Will Charge USD10 As Labor Cost And Respectively Transportation Cost Plus The Related Components Cost


Components Missing

The Below Picture Show An Example of Missing Components Motherboard


Status

RMA

Warranty

Out Of Warranty

OK (Missing Small Component-Less Than 2 Components)

Accept

Free

* Charge

 NG (Missing Chipset or IC)

Reject

Reject

Reject




                                                                  * RMA Center Will Charge USD10 As Labor Cost And Respectively Transportation Cost


 

IC Or MOSFET Damage

•The below Photo Show An Example Of Burnt Chipset Or IC
•The Burnt Chipset Or IC Are Caused By Unstable Power, Over-Voltage, Over-Current Or          Improper Installation

 

Status

RMA

Warranty

Out Of Warranty

 IC or MOSFET Damage

(Less Than 2 IC or MOSFET)

Accept

Free

*Charge



*  RMA Center Will Charge USD10 As Labor Cost And Respectively Transportation Cost Plus The Related Components Cost


                                  CPU Socket Pin Bent

                                       •
A Missing Of CPU Socket Cover During the Transportation Will Cause A Damage Of CPU Socket Pins

Status

RMA

Warranty

Out Of Warranty

 OK (Pin Bent < 3 Pins)

Accept

Free

*Charge

NG (Pin Bent > 2 Pins)

Accept

*Charge

*Charge


                                                       *  RMA Center Will Charge USD10 As Labor Cost And Respectively Transportation Cost Plus The Related Components Cost

                                IC Pin Bent Or Components Damaged


Below Shown The Damage Are Caused By An Improper Installation or Hand Make Mistake or External Impact

Status

RMA

Under Warranty

Out Of warranty

IC Pin Damaged  < 2 IC                          (Circuit Not Affected)

Accept

*Charge

*Charge

Capacitor or Resistor Damage 

Accept

*Charge

* Charge

Capacitor Or Resister Missing (Affected Circuit)

Reject

Reject

Reject

 


*  RMA Center Will Charge USD10 As Labor Cost And Respectively Transportation Cost Plus The Related Components Cost


Broken Slot/Connector/Header

The Below Photo Shown An Example Of Broken Slot/Socket/Connector/Header
Those Damaged Are Caused By Incorrect Installation Or Packing

 

Status

RMA

Warranty

Out Of Warranty

One Item Broken

Accept

Free

*Charge

More Then One Item Broken

Accept

*Charge

*Charge



                                                 *  RMA Center Will Charge USD10 As Labor Cost And Respectively Transportation Cost Plus The Related Components Cost



Warranty Sticker

Below Shown The Warranty Sticker Condition

 

Status

RMA

Warranty

Out Of Warranty

Warranty Sticker > 70% Shown

Accept

Free

* Charge

Warranty Sticker < 70% Shown

Reject

* Charge

* Charge



*  RMA Center Will Charge USD10 As Labor Cost And Respectively Transportation Cost Plus The Related Components Cost




                        Repaired By Customer

1.If The Motherboard/VGA Card Had Been Repaired Locally By The Customer Or Third Party,
   The RMA Warranty Will Be Avoided
2.BIOSTAR Had A Right To Reject The RMA Service
3.If BIOSTAR Accept The RMA Service All The Expenses Are Covered By The Customer,
   It Included Transportation Cost, Labor Cost And Material Cost
4.This Is Considered As Customer Induced Damaged

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